What to do if an employer overpays or underpays SOCSO/EIS contributions?

Overpaid

SOCSO

You can claim a refund via Assist Portal if you overpaid your SOCSO contribution.

Login to PERKESO Assist Portal and follow these steps:

• Head to My Sites (top right).
• Inspection > Click on ‘BBC’.
• Add all required details at Refund Application – PKS(K)50.
• Click ‘Save & Continue’.
• Upload documents (business registration certificate and copy of employee’s IC).
• Click ‘Save & Continue’.
• Review and click ‘Submit’.

For more information, please refer to ASSIST Portal Usage Guide under SOCSO contribution BBC claim procedure (pp 256 to 261).

EIS

You will need to complete Appendix A (Borang Senarai Semak) and Appendix B (PKS(K)50 SIP and PKS(K)50A SIP) along with the other relevant documents and submit them to the nearest PERKESO counter to claim a refund. You may obtain all three forms from PERKESO.

Underpaid 

SOCSO

You can make arrears/shortage payments via Assist Portal if you underpaid your SOCSO contribution.

Login to PERKESO Assist Portal and follow these steps:

• Head to My Sites (top right) > SOCSO Contribution.
• Select Add Contribution (Portal) under Employer Contribution.
• Click on ‘Arrears Contribution’.
• Select the Contribution Month and click on ‘Short Payment’.
• Click onunder the Action column to edit/update your employee’s salary and the portal will calculate the contribution automatically.
• Repeat the process if there are other contribution months.
• Click Complete > Submit > Confirm to complete the submission process.

Payment Channel (Collection) 

• Click on ‘Print ACR’ if payment was made at the bank counter via cash or cheque (Maybank/ RHB Bank/ Public Bank).
• Click on ‘Process to Payment’ for online payment (eg; FPX).

Please note Acknowledgement Contribution Received (ACR) can contain more than one month’s contribution. For example, if you underpaid contributions from 9/2020 to 12/2020, all four months’ contributions should be added to complete the submission process before proceeding to the payment stage.

For more information, please refer to ASSIST Portal Usage Guide under Short Payment Contribution (p.166).

EIS

You can make arrears/shortage payments via Assist Portal if you underpaid your EIS contribution.

Login to PERKESO Assist Portal and follow these steps:

• Head to My Sites (top right) > SIP Contribution.
• Select Add Contribution (Data Entry) under Employer Contribution.
• Click on ‘Arrears or Short Contribution’.
• Select the Contribution Month and click on ‘Select’.
• Click onunder the Action column to edit/update your employee’s salary and the portal will calculate the contribution automatically.
• Click Complete > Submit > Confirm to complete the submission process.

Payment Channel (Collection) 

• Click on ‘Print ECR’ if payment was made at the bank counter via cash or cheque (Maybank/ RHB Bank/ Public Bank).
• Click on ‘Process to Payment’ for online payment (eg; FPX).

For more information, please refer to ASSIST Portal Usage Guide under Arrears/Short Contribution Submission (p.198).