Why is my bank payment file not generated and/or doesn't include an employee?

One of the main reasons why your bank files were not generated or an employee is not included may be due to missing information. These are the most common ones including their respective solution:

  1. Employee is not included in the Payroll Bank file (i.e. BatchPayment-Payroll file): This can happen if the employee's bank details are not entered, you can add these under Employees > Select Employee > Personal Info > Bank Details.
  2. Missing PCB Bank File (i.e. BatchPayment-PCB): Could be the result of a missing E number, you can add this under Settings > Company Settings.
  3. Employee is not included in the PCB Bank File (BatchPayment-PCB): Could be due to a missing PCB number, this can be added under Employee > Select Employee > Statutory Requirements.
  4. Employee is not included in the EPF Bank File (BatchPayments-EPF): This could be the result of a missing EPF number, you can add this under Employee > Select Employee > Statutory Requirements.
  5. Employee is not included in the SOCSO Bank File (BatchPayments-SOCSO): This could be the result of not enabling Socso, this can be added under Employee > Select Employee > Statutory Requirements.


See our help article for detailed steps on how to generate batch payment files.



This help article was compiled for version 0.52.1 of app.payrollpanda.my

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